The Club have updated the Fan Feedback section of their website with an article about improvements to stewarding.
The Club introduced a range of new measures with the aim of improving stewarding at London Stadium on matchdays
The Club have listened to supporters’ feedback and continue to work very closely with London Stadium partners including stadium management to continue to raise the standard of stewarding.
Measures included, writing to all ex-West Ham United stewards inviting them to work at London Stadium, former Boleyn Ground stewards deployed in areas where empathy with supporters is key, deploying the same stewards to the same areas wherever possible, increasing the number of Supporter Liaison Officers to 50 to support fans with queries, Club officials briefing senior stewards and supervisors about the Club, its traditions and fanbase
The Club also recently met with West Ham United Independent Supporters’ Association, a member of the ISC, and have agreed to work together to explore how we can make further improvements to stewarding and the service provided to our supporters on matchdays.
Many of these initiatives were suggested as part of our Structured Dialogue meeting with the Club in July: