ISC submits ticketing questions to the Club ahead of Leicester match

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As a member of the Independent Supporters' Committee (ISC), WHUISA attended a meeting between the ISC and the Club this evening. The following questions were collated by all ISC groups and we have asked the Club to provide supporters with answers to the questions using their website and social media channels as soon as possible.

The Club have said they will make sure that information is published and there will also be direct communication to season ticket holders around ticketing.

You can receive important updates around all matchday arrangements by visiting Hammer’s Hub on the club website.

The questions asked were as follows:

Why Digital Tickets?

Is the move to Digital Tickets a plan to stop ticket sharing?

Why replace ST cards if “the digital pass will only need to be downloaded once for 21/22”?

Are there plans for digital tickets for away games?

What is the anticipated impact of digital tickets on ticket touts?

What does a digital ticket do that a photocard doesn’t do?

What does a photocard do that a ST card doesn’t do?

Photocards Instead Of Digital Tickets

What are the criteria for a Photocard?

Will a Photocard be made available for fans with reading/writing difficulties?

Will Photocards be made available to anyone that wants one?

How does the photo get on the card?

When does a request for a Photocard need to be made by?

How long does it take to process a Photocard?

Does the club have a facility to create photos for a Photocard?

Is there a charge for a Photocard?

Refunds

Can ST holders get a full refund if they don’t want to attend under new protocols?

Can a ST holder get a game by game refund if they don’t want to attend a game?

ST Sharing, Forwarding & Exchange

Can ST holders share/forward a ST to another person(s) on a game by game basis?

What is the process?

Will the club publish clear instructions on how to do this?

Only Ticket Exchange seems to be available - why?

Can Ticket Exchange be used if a game is NOT sold out?

How can the functioning of ticket exchange be opened up to be more flexible given the Covid protocols and ongoing infections?

Getting A Digital Ticket

For children that don’t have mobile phones or email (13 years and under) - can tickets be sent to a parent's email account?

Can multiple digital tickets be stored on one phone?

How do they all get into the stadium?

Disabled supporters with multiple carers - how will this work?

(short notice is often required)

Corporate Tickets

How will corporate digital tickets be tied to an individual?

Corporate tickets are often given to someone else (clients/entertaining) - how will that work?

Logistics On Match Days Including Covid Strategy

What provisions are in place for when QR codes don’t scan properly?

Are fans advised to print a ticket as back up?

Getting to the Ticket Office at 6.30pm for an 8pm KO - difficult for those working. What provisions are in place to ensure everyone gets into the stadium before KO?

A4 bag limits - As Leicester is an 8pm KO and lots of people will be coming from work with larger bags, what is the provision for this?

If any form of Covid check is required, where and how will this be carried out and by whom?

How will personal medical data be protected (GDPR).

Will a Covid check be cross referenced with a ticket?

Does a Digital Ticket and Covid Passport require a live 4G signal?

Miscellaneous

Club information and communication is lost on the Club website.

The expectation seems to be on Supporters to “seek out” information rather than there to be clear communication from the club.

Is there an update on Club London reallocations and Red and Purple zones?

When will information for ST holders for the women’s team go out and is this all digital?

What is the Covid policy for all stadium staff?

Linked tickets - are these being sent to 1 person or the individuals and is there a mechanism for notifying all of the people in question?

How will fans be prevented from moving to different parts of the Stadium from their allocated seats/areas?