SUPPORTERS UPDATE FEEDBACK

Hi all,

WHUISA is driven by its members concerns as opposed to the interim committee (IC) taking a view and pursuing it. In light of this we are looking to get input from you the members on what is currently happening at the club and a good starting point is the following.

The club published details of feedback to supporters input / SAB meetings at which WHUISA  was present. The link is as follows:

http://www.whufc.com/news/articles/2017/march/17-march/supporter-feedback-update

In response to the below points highlighted from the article the IC would be grateful for your feedback which will help us in discussions with the club.

  1. @WestHamHelp

Our new dedicated Supporter Services twitter account @WestHamHelp is open from Monday to Friday from 9am-5pm and on first team home matchdays from two hours before kick-off until full-time. We aim to respond to as many enquiries as possible within 24 hours and currently have more than 2,700 followers. Follow us today for all the latest service information or if you need any help or advice relating to the Club.

Is this service useful, have you used it ?

2. SLOs growing in number

Our new team of matchday Supporter Liaison Officers (SLOs) have grown from a group of ten to 40 within the space of five matches, who will be on duty at the home match with Leicester City. All SLOs are personable, friendly and, above all, available on matchdays at London Stadium to assist with any enquiries, feedback and concerns.

Is this service useful, have you used it ?

3. Free Shuttle Bus service for home and visiting supporters

We have increased the number of Shuttle Buses for home supporters with accessibility requirements leaving London Stadium post-match and the average queuing time is now at approximately 20-25 minutes.

An additional Shuttle Bus is also available to visiting supporters with accessible requirements to assist them in travelling from the official coach park to the Stadium.

Is this service useful, have you used it ? 

4. Queues at the turnstiles

Following feedback received at the Supporter Advisory Board meeting on 24 January, we have significantly increased the number of security wands at the turnstiles to support the smooth and efficient entry of supporters to the stadium.

Flow rates at the turnstiles are constantly monitored at each match and we are pleased to confirm that, with these additions, entry for all fans across the stadium is proving to be much quicker.

Are you finding this to be the case ? 

5. Shelving in concourse areas

The Club and London Stadium recently undertook a review across the entire concourse area and new shelving will be in place for the match against Leicester City on Saturday 18 March.

Where are the new shelves positioned ?  

6. Toilets improved

Enquiries were raised at the Supporter Advisory Board meeting on January 24 as to the ratio of male to female hygiene facilities available on matchday. This has been reviewed carefully and the decision was made to change all toilets closest to the turnstiles to male, with signage and notices on each door communicating this.

Has this difference been noticed / useful ?

7. Ticket Exchange

In response to feedback from Season Ticket Holders seeking to sell their seats when they are unable to attend home matches, we introduced the Ticket Exchange.

Season Ticket Holders are given the opportunity to earn money to redeem against their Season Ticket renewal by listing their seat on the Ticket Exchange ahead of every home first-team fixture at London Stadium. Since being introduced before Christmas, the Ticket Exchange has therefore also given thousands of West Ham supporters the chance to attend home fixtures which have previously sold out this season.

What are your experiences / opinions of the Ticket Exchange ?

8. Season Ticket renewal price freeze/lower finance rate APR

Continuing our commitment to benefitting our most loyal supporters and providing affordable Premier League football for our Season Ticket Holders, the Board confirmed that founding Season Ticket Holders at London Stadium will enjoy a price freeze when renewing for the 2017/18 campaign. In addition, we also listened to supporter feedback by introducing a new low-interest finance plan of just 6% – down from 19.9% – delivered with our partner V12 Season Ticket Finance, for fans who wish to pay for their Season Ticket via monthly payments.

 What are your experiences / opinions of the current renewal process ?

Thanks for your feedback in advance.

If there is anything else you feel we should be highlighting to the club on behalf of you please let us know.

We look forward to seeing as many people as possible at our open meeting on Saturday 8th April from 11am at the Hammers Supporters Club in Castle Street. 

Always West Ham

WHUISA interim committee.